Gig Harbor Computer Support Service Pricing

We generally base our fees and charges on an hourly basis, and only in exceptional circumstances do we charge for diagnostic time.

Fixed Fee Contracts
Clients may request a a fixed fee for service contract, but history has shown that such agreements rarely benefit the client financially. Similarly, we tend to discourage maintenance contracts. Today's computers are reliable and far less expensive than they were in the past. Replacement parts are generally inexpensive and easy to replace.

Fee Payment Plans
If clients follow our advice and exercise care in their computer usage, the need for ongoing maintenance should be almost non-existent. However in keeping with our goal of providing first rate personal service we will gladly comply with a clients wish for any form of fee payment plan.

Travel Time is Free!
No charge is made for travel time or expense anywhere in Kitsap or Pierce counties. If a client requests an unusual trip outside the coverage area, a modest mileage charge agreed in advance will be billed, but there will still be no charge for travel time.

Free Email Support
No charges will be made for e-mails, or incidental telephone support, unless the client has entered into a special telephone support arrangement.

Hourly Rates:

  • Our current hourly rate is $75.00 per billable hour, irrespective of location.
  • A billable hour is defined as time actually spent working on specific client requested tasks, but which may, at the company's sole discretion be reduced to reflect a more appropriate fee for the value of the service provided.
  • There is no minimum charge for services, which are calculated in 15 minute units.
  • No premium is charged for work outside normal and customary business hours.

Payment Arrangements
Payment arrangements can be negotiated on a case by case basis, but in the absence of any agreement to the contrary, payment is expected upon successful completion of services for individual tasks, or weekly, based on invoiced costs for long term assignments.

Virus Removal Policy
There is one area of fee calculation that often raises confusion with clients, and it involves data intrusion. We have removed viruses successfully and charged clients accordingly, only to have a different virus intrude into the system shortly thereafter. We do our best to advise clients how to avoid such intrusions, but if our advice is not followed and we are required to re-visit a client to remove a subsequent virus, we will do our best to minimize additional fees, but do make a point of billing for the second visit to compensate for our time and also to make a client aware that there are consequences to be incurred when standard safety steps are not implemented and followed.

 


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New Dimension Technologies Inc. of Gig Harbor, WA

New Dimension Technologies Inc.
2705 88th St. Ct NW
Gig Harbor, WA
98332

253-514-8502 - Office
253-219-7274 - Cell
253-514-8503 - Fax


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New Dimension Technologies, Inc. is a Domestic Profit Corporation registered to do business in Washington State.
Business License ID 603-078-802., and is registered with the I.R.S. as an S Corporation. Tax ID 27-4566970

 

 

 

 

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